Toyota car rentals in Glendale

Jenn was terrific!

I was pleased with everything except that they marked off the on me the same minute windshield ding that was noted in the previous damages list when I picked up the car, presumably because I had added insurance, so they can file another claim. Possibly just an error, but judging from the previous reviews it seems suspicious.

I was very pleased with the unexpected SIGNIFICANT upgrade -- I originally had booked a convertible, expecting just a Mustang convertible, so you can only imagine how happy I was when I arrived at the counter and was upgraded to a relatively brand new BMW Z4 at the same rate! Even better, with the original reservation, I would have had to return the car the next day by 7:30PM to the Orlando Airport and be charged two days' rate (my pick up was at 5PM Saturday, needing to return by 7:30PM Sunday and otherwise see a MASSIVE rate hike from ~$150 to ~$600). However, because of the change in vehicles, I could return it on Monday by 5PM for the original rate of ~$150 at the hotel I was staying in, saving me a LOT of hassle. I imagine Sixt may have lost some money with my reservation, but a great experience from start to finish.for me!

I am not a fan of Hertz, but our experiences in other countries with Hertz were positive. Not this one, unfortunately! (I don't understand why it always happens in Scotland, which I love so much!) We snatched a great deal on Expedia. That was in theory. When we got to Hertz, we purchased the basic insurance (in the end) but were added taxes that were never mentioned in the initial booking. In the end, the situation got settled; most of the extra amount was returned to us, but no one called us or updated us on the situation, even though they promised - we had to investigate on our own (and contact Expedia, too). Pluses? The car was a great one! So, 1 star for the employees who didn't know what they were doing and 5 stars for those who solved our case.

Line went pretty fast and the representative was very nice and helpful

Was charged for fuel (3 gallons) when I returned the car topped off. Completely unsatisfactory!

Pickup and drop off would of been fantastic. But you get no such help .

Luckily a manager was able to help. But I was uncharged over $100 dollar and told I had to include their insurance.. After doing a little digging I learned that was not true and luckily had the fees removed

It was an overall bad experience. I booked a car 6 weeks prior to the day of pickup. When I went to the front desk to go over paperwork, that was when they said that they didn’t have the car that I asked for & that I had to pick a new vehicle. The gentleman explained that I had to pay a $1000 collateral on top of the new vehicle & my new total went up to $1141. With my original vehicle, it was probably gonna be around $250 total. I had a friend with me that we changed the name under & she only paid around $400 for being out of state. On top of that, customer service was bad & no people skills were shown. Overall, most likely my one & o lot time using Fox

They didn't honor the booking.

Charged me 700% over the petite quoted.

I felt ripe off with the prices, I will choose a different company next time.

They canceled the rental car on me a few hours before we needed it to get my wife and I to a medical appointment we had flown across the country for.

90 minutes to pick up a car while they tried to upsell every customer. Cleaning guy said they are in commission. Agent got upset and mouthed off at me when I approached the desk and said I don’t need insurance, toll devices, or anything else, just the car.

Terrible! Upon arriving in Denver we shuttled to ace and there was at least a hour wait in line. While standing in line we noticed a sign that no cars were allowed out of the state. So we had to shuttle back to the airport and book another car rental with someone else which obviously took a lot of valuable time. Bottom line we didn’t rent from ace and never will again.

They didn’t let me rent the car because I was going to drive to Arizona. I told them that ok, I wouldn’t take it and I’ll have my husband keep it and I’ll drive our car. The agent then told us that we still couldn’t rent the car because I had already told her I was going to arizona. Ridiculous

They cancelled my order for being 1 hour late to pick up and then wanted to charge me £150 extra. Their customer service was also very bad.

The shuttle was an hour and 30 minutes late picking us up from the airport we waited outside in the heat. It took 1 hour for the lady to process our pick up saying I’m just waiting for the cad to be ready. Worst rental car experience in 30 years

Surprised how great an experience it turned out to be, always rented from bigger rental companies at airport, but payed 3 times as much, using them again in June, go to Orlando at least 6 times a year and will always use economy!!!

George was cool.

Great service, quick and efficient Fri t line staff! Gene was exceptional!

Nice clean car!

The staff is helpful and patient. The car was clean and the rental was a great deal.

Seemed short staffed the day I picked up. It took over an hour to get my car. But the staff is always exceptional. I appreciate their warmth and smiles even under stressed conditions. Early return of car was easy with employees there to direct me. That was appreciated. And of course my car was perfect. Thank you